Legal

Refund Policy

Last updated: September 2, 2026 · Version 2026-09-02

The short version

  • 14 days, any plan, any reason.
  • Paddle processes the refund; Paddle is the name on your statement.
  • Access ends when the refund is issued; you can cancel anytime and keep access to the end of the period.

The full policy

14-day money-back policy. Every charge, including the first payment for a Personal or Professional subscription (monthly or annual), each renewal payment, and the one-time Case Pass, may be refunded in full for any reason if you request it within 14 days of the charge date. We approve every request made within that window. Refunds are processed by Paddle.com Market Ltd, our Merchant of Record, to your original payment method, usually within 5 to 10 business days. To request a refund, use the "View receipt" or "Manage subscription" link in your Paddle receipt email, visit paddle.net and look up your order, or email abe.mainlinesites@gmail.com (or call 888-424-3720) with the email you purchased with and we will help. When a refund is issued, access to paid features ends. After 14 days from a charge, that charge is not refundable except where required by law; you may still cancel at any time and keep access until the end of the period you paid for. This policy does not reduce any non-waivable refund, cancellation, or withdrawal right you have under the laws of your country or state, and Paddle's Buyer Terms and Refund Policy also apply to every transaction.

How to request a refund

  • Open the receipt email Paddle sent you and use the "View receipt" or "Manage subscription" link.
  • Or go to paddle.net and look up your order with the email you paid with.
  • Or contact us directly at abe.mainlinesites@gmail.com or 888-424-3720 and we will start it for you.

Once approved, the money is returned to your original payment method, usually within 5 to 10 business days depending on your bank.

Why does my statement say Paddle?

Paddle.com Market Ltd is the Merchant of Record for ThreadProof. Paddle processes payments, calculates and remits taxes, issues invoices, and handles refunds on our behalf, so their name is what appears on your card statement and receipt.

Contact

Pest Leads Pro LLC d/b/a ThreadProof · 9155 Beloit Ave, Bridgeview, IL 60455, USA · 888-424-3720 · abe.mainlinesites@gmail.com

This page restates section 5.7 of our Terms of Service.